Where to Buy LCD Monitors with 0 Dead Pixels

Buying an LCD monitor these days is both easier and harder than ever before with much lower prices and wider selection. One thing that remains a mystery is how dead pixels are widely accepted as the norm by most manufacturer and retailer warranties. Some companies only accept exchanges or returns if the monitor has as many as 8 dead pixels, or some combination of dead and stuck pixels in certain formations. Apparently there is not enough consumer demand for perfect LCD monitors, allowing companies to get away with this for so long.

If you do demand a perfect LCD monitor with no dead pixels, there is hope. There are certain retailers that offer liberal return policies on monitors (and other items), allowing you to exchange if pixel problems should arise. Let’s take a look at some of them below.

Online Shops

Dell

Dell is actually one of the best places to buy LCD monitors due to their no-hassle 14 days return policy. If for any reason you are unsatisfied, you can return or exchange your order within 14 days. Because of this, they are an excellent choice for monitor purchases. Dell also makes many great monitors and often has low prices with coupon deals. I highly recommend checking out Dell when you are looking for a new LCD monitor, especially a Dell branded one.

NCIX and NCIXUS

A Canadian outfit, NCIX also has a US branch. You may want to compare prices on both of its sites to find the best deal depending on the exchange rate. The appeal of NCIX comes from it’s offer of a 0-dead pixel replacement policy known as express coverage that you can purchase for a small fee in addition to your order. This ensures that you get a monitor with no pixel defects or up to 3 exchanges with no shipping costs. Ironically, the only LCD monitor I’ve purchased without any dead pixels was one I bought from them with the guarantee and no exchanges.

Brick & Mortar

Best Buy

While I am generally not a fan of shopping for electronics offline or at Best Buy, you can’t argue with their return policy. You can return or exchange a monitor within 14 days. I once bought a 21.3″ LCD with several dead pixels and exchanged it at Best Buy. Your experience and degree of hassle may vary depending on the store, however.

Places to Avoid

Newegg

Surprisingly, Newegg, perhaps the best online store for computer parts, is one of the worst places to buy an LCD monitor. In order to exchange, a unit must have 8 or more dead pixels, which is higher than many manufacturer policies! Buy or research your other computer parts here, but go elsewhere for LCD monitors.

Other Retailers

Before buying an LCD monitor, always check the return/exchange policy of the seller as well as the manufacturer to see what the dead pixel policy is. For most retailers, they will likely default to the manufacturer’s policy. The ones I have used in the past with luck include those described above. Some retailers may have written policies but also have excellent customer service. Amazon, for example, has been known to accept returns under circumstances not adhering to their written policies in an effort to satisfy the customer. You should always tread with caution as your mileage may vary.

3 thoughts on “Where to Buy LCD Monitors with 0 Dead Pixels

  • March 21, 2010 at 1:41 pm
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    Directron.com offers a zero dead pixel policy, pretesting, and double-boxing for half of their monitors.

    Reply
  • April 19, 2011 at 9:00 am
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    Unfortunately, I read this page AFTER I purchased an Acer monitor from Newegg. I am in the process of returning a 27″ Acer monitor because of stuck pixels, and it’s going to cost me a $45.00 restocking fee!

    I have been buying from Newegg for years, but this unfortunate occurrence has completely turned me off to Newegg, and I will not buy from them again.

    For the life of me, I cannot fathom how LCD manufactures have hoodwinked us into accepting stuck or dead pixels in their monitors. Since when do we accept defects in newly purchased products?

    Reply
  • December 23, 2012 at 12:04 am
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    This was a good article. I’m going through a monitor shopping and researching nightmare…quality seems to have REALLY gone down in monitors and service seems almost gone or worse from just about every manufacturer out there.

    I’m shocked that there’s not more comments on this thread because it’s a good one and this issue is an important one. A monitor with just one dead pixel is a defective product and given the price of many of these monitors their should be zero tolerance for this BS.

    Reply

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